How-to guides
Step-by-step answers to the things people actually get stuck on: redeeming, checking balances, splitting payments and fixing codes that will not work.
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How to request a gift code without getting it wrong
The five details that decide whether a code works. Get them right in the first email and nothing else needs sorting.
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How to redeem a gift card code, and when not to redeem it yet
Redeeming is usually four clicks. Choosing the right account to redeem into is the part worth thinking about.
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How to check a gift card balance
Four ways to check, ranked by how reliable they are, plus the fake balance-checker sites to stay away from.
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How to use a gift card online
Where the field hides at checkout, why it sometimes is not there, and what to do when the basket costs more than the card.
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How to use a gift card in store, including digital ones
Yes, a digital code usually works at the till. Here is how to present it and what to do if the scanner refuses.
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How to split a payment between a gift card and a bank card
Almost every checkout allows it. The order you apply things in decides whether you keep the discount.
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How to give a gift card to someone else, safely
Forwarding a code is easy. Doing it without leaving a spendable credential in a group chat takes one extra thought.
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A gift code that will not redeem: what is actually wrong
Nine causes, in the order they actually occur, with the fix for each. Work down the list before contacting anyone.
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How to keep gift codes safe and actually find them again
Codes are credentials and should be stored like credentials. A password manager solves both problems at once.
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How to spend a small leftover gift card balance
Seven ways to clear £2.40 off a card instead of losing it. One of them works at almost every retailer.
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